Frequently Asked Questions
Does TapeGuard have a standard contract and service level?
Yes we do. Our contracts are designed to protect you and give you peace of mind that you would expect when someone is looking after your valuable business data. Our Service Level Agreement includes:
- 60 minute emergency return delivery of your media
- Environmentally controlled storage of media to Australian Standard 3636.
How do you find out about who will deliver tapes, when, where, how and what?
Once you sign up as a TapeGuard customer you will be issued a login username and password. This will allow you to see your media instruction in TapeGuard that contains details on your delivery schedule as well as your account.
What is a rotation?
A rotation is the period of time a tape volume is out of the tape device. For instance a 7 day rotation would mean that a backup tape is returned at the same time each week. A common rotation schedule is 28 days (ie. 4 weeks) and 12 months.
Are barcodes required?
Yes. The TapeGuard Secure Media Management System uses bar codes to track your media. We can use existing bar codes that your Automatic Tape Library uses or we can create new ones for you.
How do I get an emergency return?
There are two methods. The simplest method is to use our TapeGuard web facility -simply locate the tape you need, highlight it, move it and request an emergency delivery. If you do not have access to your web browser, you can call our 1300 number 24 x 7.
When we say a tape is 'in' or 'out' what do we mean?
"In" means the tape is securely stored within the racking system of our vault. "Out" means the tape is at your site. "Move" means your tape is in transit either to or from the vault.